Family Care

Terms & Conditions

These Terms govern the optional Family Care concierge program. The free school advisory service is covered separately and remains unconditional.

Version: 1.2
Effective from: September 28, 2026
Service provider: CAN Connect Fz-LLC
Trading as: Aviation Connect
Registered address: Al Shohada Rd, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

Contents

1. Definitions and Interpretation
2. Scope of the Services
3. Service Period
4. Fees and Payment
5. Communication and Client Obligations
6. Confidentiality and Data Protection
7. Term and Termination
8. Limitation of Liability
9. Force Majeure
10. Relationship of the Parties; Assignment
11. General Provisions
12. Governing Law and Jurisdiction
13. Contact

These Terms and Conditions (the "Terms") govern the provision of the Family Care concierge program ("Family Care" or the "Services") by CAN Connect Fz-LLC, a Free Zone Limited Liability Company incorporated under the laws of the United Arab Emirates with its registered office at Al Shohada Rd, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, trading as Aviation Connect ("Aviation Connect", "we", "us" or "our"), to the client identified in the accompanying Family Care Service Agreement (the "Client", "you" or "your"). These Terms, together with the Family Care Service Agreement executed by the Client (the "Service Agreement"), constitute the entire agreement between the parties in respect of the Services (collectively, the "Agreement"). In the event of any conflict between these Terms and the Service Agreement, the Service Agreement shall prevail.

Section 1

Definitions and Interpretation

In these Terms, unless the context requires otherwise: "Student" means the individual trainee named in the Service Agreement in respect of whom the Services are provided; "Tier" means the service level selected in the Service Agreement (Carefree or Full Presence); "Training Provider" means any flight school, academy, or training organisation with which the Student has contracted or intends to contract; and "Service Period" means the period during which the Services are provided as specified in the Service Agreement. Headings are for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa.

Section 2

Scope of the Services

Family Care is a concierge and family-liaison service intended to support families during the Student's aviation training. The specific scope of the Services applicable to the Client is set out in the Service Agreement for the selected Tier and supersedes any general or promotional description published on aviationconnect.org or elsewhere.

2.1 Included services

Subject to the selected Tier, the Services typically comprise:

A designated point of contact at Aviation Connect for the duration of the Service Period
Pre-arrival and arrival logistics support (subject to Tier)
Periodic welfare check-ins with the Student
Periodic written status reports to the Client
A mediation offer between the Client, the Student, and the Training Provider (subject to Tier)
Such additional services as are expressly listed in the Service Agreement

2.2 Excluded services

The Services do not constitute a training program, regulatory advice, insurance, or any form of professional counsel. For the avoidance of doubt, the Services expressly exclude:

No guarantee of training outcomes. Aviation Connect does not warrant or guarantee that the Student will pass any examination, complete any training program, obtain any licence or rating, or secure any employment. Training outcomes depend on the Student's aptitude and diligence and on the standards applied by the Training Provider.
No flight instruction or technical aviation advice. All flight training, theoretical instruction, and aeronautical guidance remain the sole responsibility of the Training Provider.
No authority over the Training Provider. Aviation Connect has no power to direct, override, or reverse decisions of the Training Provider concerning the Student's performance, conduct, disciplinary matters, or training progression.
No protection against external events. Aviation Connect assumes no responsibility for grounding events, decisions of aviation or immigration authorities, weather-related delays, fleet availability, or any other circumstance beyond its reasonable control.
No guarantee of refunds from the Training Provider. Recovery of fees paid to the Training Provider, whether upon withdrawal, dismissal, or otherwise, is governed exclusively by the Training Provider's own terms.
No legal representation. Aviation Connect does not practise law and provides no legal advice or representation.
No financial advice. Aviation Connect provides no advice on financing, foreign exchange, taxation, or investment.
No medical advice. Aeromedical certification and all related health matters remain the responsibility of the Student and the certifying aeromedical examiner.

2.3 No outcome guarantee

The Client acknowledges that payment of the Fees does not entitle the Client or the Student to any particular outcome in respect of training progress, licence attainment, employment, or career trajectory. The Services are services of attention, coordination, and support; they are expressly not an outcome guarantee.

Section 3

Service Period

The Services commence on the start date specified in the Service Agreement and continue for the Service Period specified therein, unless terminated earlier in accordance with Section 7. Any extension or renewal of the Service Period requires the written agreement of both parties.

Section 4

Fees and Payment

The fees for the Services (the "Fees"), the applicable currency, and the payment schedule are specified in the Service Agreement. Fees are exclusive of any applicable taxes, duties, or bank charges, which shall be borne by the Client. Where any amount remains unpaid after its due date, Aviation Connect may, upon not less than seven (7) days' written notice, suspend the Services until payment is received in full. Suspension under this Section does not extend the Service Period.

Section 5

Communication and Client Obligations

Aviation Connect shall use the contact details provided by the Client for all notices and material updates, including the primary email address and, where provided, telephone or messaging contact. The Client shall keep their contact details current, respond to reasonable requests for information without undue delay, and procure the Student's reasonable cooperation to the extent required for the delivery of the Services.

Section 6

Confidentiality and Data Protection

Each party shall treat as confidential all non-public information received from the other party in connection with the Agreement and shall not disclose it to any third party except as required for the performance of the Services or by law. Aviation Connect may share relevant information with the Training Provider where necessary for service delivery, and with the Student in respect of matters that affect the Student directly.

Aviation Connect processes personal data relating to the Client and the Student solely for the purposes of performing the Agreement, in accordance with its published privacy policy. The Client warrants that they are entitled to provide the Student's personal data to Aviation Connect for these purposes and, where the Student is an adult, that the Student has been informed of and consents to such processing.

Section 7

Term and Termination

7.1 Termination by the Client

The Client may terminate the Agreement at any time by giving not less than thirty (30) days' written notice to their designated point of contact. Termination takes effect upon expiry of the notice period.

7.2 Termination by Aviation Connect

Aviation Connect may terminate the Agreement (a) for convenience upon not less than thirty (30) days' written notice; or (b) with immediate effect by written notice where the Client is in material breach of the Agreement (including non-payment of the Fees), where the Client or the Student engages in abusive, threatening, or unlawful conduct toward Aviation Connect personnel, or where continued performance would cause Aviation Connect to breach any applicable law.

7.3 Consequences of termination; refunds

Refunds upon early termination are governed by the refund clause of the Service Agreement. Where the Service Agreement contains no refund clause, Fees paid in respect of the current service period are non-refundable, and no further Fees shall accrue after the effective date of termination. Sections 6, 8, 9, and 11 survive termination of the Agreement.

Section 8

Limitation of Liability

To the maximum extent permitted by applicable law, the aggregate liability of Aviation Connect arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Fees actually paid by the Client under the Service Agreement in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall Aviation Connect be liable for any indirect, consequential, incidental, special, exemplary, or punitive loss or damage, including without limitation loss of opportunity, amounts paid or payable to any Training Provider or other third party, loss of income, or career consequences of the Student. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

Section 9

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) to the extent that such failure or delay results from circumstances beyond its reasonable control, including acts of God, epidemic, war, civil unrest, governmental or regulatory action, airspace or border closures, strikes, or failure of telecommunications infrastructure. The affected party shall notify the other party without undue delay and use reasonable endeavours to mitigate the effects.

Section 10

Relationship of the Parties; Assignment

Aviation Connect performs the Services as an independent contractor. Nothing in the Agreement creates any partnership, joint venture, agency, fiduciary, or employment relationship between the parties, nor between Aviation Connect and the Student. The Client may not assign or transfer the Agreement or any rights thereunder without the prior written consent of Aviation Connect. Aviation Connect may engage suitably qualified personnel or affiliates in the performance of the Services, remaining responsible for their performance.

Section 11

General Provisions

Entire agreement. The Agreement constitutes the entire agreement between the parties in respect of its subject matter and supersedes all prior discussions, representations, and understandings, whether written or oral.
Amendments. These Terms may be updated from time to time. The version applicable to the Client is the version specified in the Service Agreement at the time of signing; material changes in subsequent versions shall be communicated to active Clients and apply only upon renewal or with the Client's consent.
Severability. If any provision of the Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the parties' original intent.
No waiver. No failure or delay by either party in exercising any right under the Agreement shall operate as a waiver of that right, nor shall any single or partial exercise preclude any further exercise of that or any other right.
Notices. Notices under the Agreement shall be given in writing by email to the addresses stated in the Service Agreement (for Aviation Connect: info@aviationconnect.org) and are deemed received on the next business day after transmission, absent a delivery failure notification.

Section 12

Governing Law and Jurisdiction

The Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ras Al Khaimah. Subject to any written agreement of the parties to submit a dispute to alternative dispute resolution (including international arbitration seated in Singapore or Hong Kong), the courts of Ras Al Khaimah, United Arab Emirates, shall have exclusive jurisdiction over any dispute arising out of or in connection with the Agreement.

Section 13

Contact

Questions concerning these Terms may be directed to the Client's designated point of contact or in writing to info@aviationconnect.org.